All orders are processed within 2–5 business days.

Please note: Processing time is separate from shipping time. For custom or high-demand items (like wigs), processing may take slightly longer to ensure quality.

Shipping typically takes 5–10 business days after your order has been processed.

You will receive a tracking number via email once your order has shipped

All sales are final sale.

Due to the nature of our products (beauty & personal items), we do not offer refunds or returns.

However, if there is an issue with your order, please contact us we’ll always make it right !

You can request changes or cancellations within 24 hours of placing your order.

After that, orders are processed quickly and cannot be changed or canceled.

If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with photos.

We will review and resolve the issue as quickly as possible.