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Frequently Asked Questions
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All orders are processed within 2–5 business days.
Please note: Processing time is separate from shipping time. For custom or high-demand items (like wigs), processing may take slightly longer to ensure quality.
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Shipping typically takes 5–10 business days after your order has been processed.
You will receive a tracking number via email once your order has shipped
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All sales are final sale.
Due to the nature of our products (beauty & personal items), we do not offer refunds or returns.
However, if there is an issue with your order, please contact us we’ll always make it right !
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You can request changes or cancellations within 24 hours of placing your order.
After that, orders are processed quickly and cannot be changed or canceled.
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If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with photos.
We will review and resolve the issue as quickly as possible.